Returns & Exchanges
At GalaxyCon, we want you to feel stellar in your new apparel, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process and securely package your items.
Ship It Back
Drop off your package at any authorized carrier location; we will track the journey back to our warehouse for you.
Receive Your Refund
Once our quality control team inspects the garment, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing